What You Get with Alpha Automation 24/7 Support
Teva Pharmaceuticals is a global pharmaceutical company specializing in the development, production, and marketing of a wide range of proprietary medicines. A key part of their manufacturing process involved a batch system for their inhaler production, which required a critical upgrade to ensure operational stability.
Teva faced significant challenges with their existing batch system:
The primary challenge was recurring server failures, causing disruptions to the production process. The root cause of these failures was unknown, and the existing integrator was unable to resolve the issues.
The Aveva Batch, SCADA and Historian systems needed a comprehensive upgrade to increase stability & ensure access to the latest features and security updates.
Teva required a partner who could provide reliable, 24/7 maintenance support to address any potential failures or unplanned downtime.
The Solution
Alpha Automation stepped in to provide a comprehensive solution:
- System upgrade: Conducted a comprehensive upgrade of the Aveva InBatch, System Platform, InTouch, and Historian systems. Addressed underlying issues contributing to server instability.
- Multi-PLC system integration: The upgraded system was integrated seamlessly with existing Siemens and Mitsubishi PLCs.
- Comprehensive support: Provided 24/7 maintenance system support to ensure immediate response to any potential failures or unplanned downtime.
Execution & Collaboration
- Collaboration: Alpha consulted and worked directly with Teva’s team to meet their individual needs.
- Phased approach: The upgrade was conducted over a period of several months and tested offline to minimise disruption to Teva's operations.
- Strategic shutdowns: Upgrades were performed during planned system shutdowns to further minimise downtime.
The Results
- Elimination of system issues: The recurring server failures were eliminated, resulting in a more stable and reliable production environment.
- Improved system stability: The upgraded system provided enhanced performance and stability.
- Enhanced operational reliability: The 24/7 maintenance support ensured that any potential issues could be addressed immediately, reducing the risk of unplanned downtime.
- Improved overall satisfaction: Alpha Automation's intervention fully addressed Teva's concerns, resulting in a high level of satisfaction with the upgraded system.
Conclusion
This project highlights the importance of proactive system maintenance and the value of partnering with an experienced automation provider capable of resolving complex technical challenges.
By upgrading the Aveva SCADA system and providing ongoing support, Alpha Automation enabled Teva Pharmaceuticals to achieve a more stable, reliable, and efficient inhaler production process.
As a result, Teva can now operate with reduced downtime and focus on meeting the needs of their patients.